Frequently Asked Questions:
1. Are you wholesaler or manufacturer ?
We are oil painting Gallery, not middleman.so the price are cheap,also we guarantee our quality and good service,we have a group professional oil painting painters, All the paintings are reproduced and hand-made unframed on linen canvas by our profession artists, no computer and other machine is used.
2. How do I place an order?
Welcome visit our website to select your like oil painting,Then simply tell us the item number,size and quantity of each.We will send you a quote within 24 hours,you also could provide photos by email or call our salesman directly.
3. How much pre-payments do we make?
When we receive your deposit (30% of the price), we will put your oil painting into production. Certainly, Welcome you disposable to pay in full the picture funds ,This may save the remittance procedure and the handling charge.
4. What payment do you accept?
A: Paypal
B: VM card (Virtual Money® ATM Card™)
C: MoneyBookers
D: Western Union (this is very quick payment)
E: T/T(wire transfer)
F: Cash
5. How do I check the Status of my Order?
The product completes, We photograph and use electricity the mail visit to the customer approval or the customer approve personally, Approves and arranges shipping after you.
6. How long can I get my goods?
If you buy from our stock, you can get in 5 days through express. 6-10 days by air, 30-40 days by sea. If you buy by order, we need 3-5 weeks to finish it.
For express company , you could select UPS, DHL, Fedex, TNT and EMS.
7. How are the paintings packed ?
All of the paintings will be packed by hard tube inside and bubble plastic outside.
8. if I not satisfied it , how to settle it
We guarantee quality.Also we have a 30-days refund guanrantee to protect our customers if you are not satisfied with our products.You can ask refund your payment if you are not satisfied after receipt painting.You only need to send us the painting by express(painting no damage same as we send to you).We will return 100% payment to you after receipt the painting except the freight.Because the freight is paid for the express company not us.
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